Legal
Privacy Policy
How Kokoon collects, uses, and protects your information when you use our website and services.
Last updated: June 2026
Kokoon (operated by Gurukul Living Solutions) recognises the importance of your privacy. This policy explains how we collect, use, and protect the information you share with us when you use www.kokoonliving.in or any of our services. By using our platform, you agree to this policy.
www.kokoonliving.in is a property of Gurukul Living Solutions, Partnership, registered under the laws of India, with its office at Gurukul Pratibha, A-37, 38, 39, Landmark City, Kunhadi, Kota (Rajasthan) – 324005.
Definitions
Information We Collect
Contact & registration information
When you register or book a visit, we may collect your name, email address, phone number, and address.
Payment & billing information
We may collect your billing name, billing address, and payment method when you purchase a service. We never collect or store your credit card number or expiry date directly — all card processing is handled by our PCI-compliant payment partners.
Usage & preference information
We collect information about how you interact with our platform — including your IP address, browser type, pages visited, time spent, device information, and settings chosen. We use tools like Google Analytics and Google Webmaster to understand usage patterns.
Transaction information
We collect details of your interactions with our services — including pages viewed, services requested, promotional codes applied, and other transaction-related data.
Information from third parties
We may receive information about you from partners, analytics providers, or social media platforms if you connect your accounts or interact with our content on third-party platforms.
How We Use Your Information
- To confirm bookings and visits, and send you relevant updates
- To fulfil our obligations under any service agreement with you
- To improve our website, services, and user experience
- To send you information about promotions or new services (you can opt out at any time)
- To protect the security of our platform and users
- To comply with legal obligations
- To analyse trends and understand how our platform is used
Sharing Your Information
With service providers
We share information with vendors who help us operate — payment processors, email providers, analytics platforms. These partners only use your data for the services they provide us.
With advertising partners
We may work with third-party advertising networks that use cookies or tracking technologies to deliver relevant ads. You can opt out through your browser settings.
When required by law
We may disclose your information to government authorities or legal bodies when required by law, or to prevent fraud, protect safety, or enforce our terms.
In a business transfer
If any part of our business is sold or transferred, customer information may be part of that transaction. We will notify you if this occurs.
Cookies
We use cookies and similar technologies to authenticate users, remember preferences, measure content popularity, and deliver and analyse advertising. By using our platform with default cookie settings, you consent to our use of cookies.
- To opt out or manage cookies, adjust your browser settings at any time
- Disabling cookies may affect some features of our platform
- Third-party analytics and ad providers may also set their own cookies
Data Security
We use appropriate technical and security measures to protect your information. Payment processing is handled by PCI-compliant providers. Your data is stored on Amazon Web Services (AWS) servers in India (Asia Pacific – Mumbai region).
While we take all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for keeping your login credentials confidential.
Third Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please read their privacy policies separately before sharing any personal information.
Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, we have appointed a Grievance Officer. If you have any concerns about your data or this policy, please contact:
Gurukul Pratibha, A-37, 38, 39, Landmark City, Kunhadi, Kota, Rajasthan – 324008
Email: [email protected]
Jurisdiction
This policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the jurisdiction of the courts in Rajasthan, India. Your data is stored on AWS servers located in India.